Privacy Policy

1. Who We Are

The data controller responsible for your personal data is:

• Business name: Anglesey Auto Locksmith
• Registered address: Unit 18, Pentraeth Industrial Estate, Pentraeth, Anglesey, LL75 8LJ
• Contact: info@angleseylocksmith.co.uk / 07553 030134

We are a sole trader operating as a mobile auto locksmith service across Anglesey and Gwynedd. We do not currently require registration with the Information Commissioner’s Office (ICO) as a data controller, but we comply with all obligations under UK GDPR regardless.

2. What Personal Data We Collect

We may collect the following categories of personal data:

Information you provide directly

• Name — provided when you contact us by phone, WhatsApp or the website contact form
• Phone number — provided when you call or send a WhatsApp message
• Email address — if provided via the contact form
• Vehicle details — make, model, year and registration number, provided to enable us to quote and carry out the service
• Location — your address or location on Anglesey, provided so we can attend at your vehicle
• Proof of ownership documents — V5C logbook or insurance documents, provided and verified for all-keys-lost jobs as required by SERMI regulations. These are not stored beyond the point of verification.

Information collected automatically

• Website analytics data — pages visited, time on site, referral source and general geographic location (region level, not precise location), collected via cookies and analytics tools. See Section 7 (Cookies) below.
• IP address — collected automatically by our web server and analytics tools
• Device and browser type — collected by analytics tools

3. How We Use Your Personal Data

We use your personal data for the following purposes:

• To provide the service you have requested — attending your vehicle, carrying out the auto locksmith work and communicating with you about the job
• To verify ownership — for all-keys-lost jobs, to comply with SERMI regulatory requirements by verifying that you are the registered owner of the vehicle
• To quote and invoice — to provide a fixed-price quote and issue payment receipts where requested
• To respond to enquiries — to reply to contact form submissions, calls or WhatsApp messages
• To improve our website — using anonymised analytics data to understand how visitors use our site

4. How Long We Keep Your Data

We retain personal data only for as long as is necessary for the purpose it was collected:

• Job records (name, vehicle, location, job type) — retained for up to 12 months for warranty purposes, then deleted
• Proof of ownership documents — verified and not retained after the job is completed
• Contact enquiries — retained for up to 6 months, then deleted
• Website analytics — typically retained for up to 26 months by third-party analytics providers (see Section 7)

5. Who We Share Your Data With

We do not sell, rent or trade your personal data. We may share data with the following third parties only where necessary:

• Payment processors — if payment is made by card, your card details are processed by the payment provider directly. We do not store card numbers.
• SERMI / manufacturer security systems — for all-keys-lost jobs, your vehicle identification number (VIN) is used to access manufacturer security data via SERMI-authorised channels. This is a legal requirement for this type of work.
• Website hosting and analytics — our website is hosted on servers that may be located in the UK or EU. Analytics data is processed by third-party providers (see Section 7).

All third parties with whom we share data are required to protect it in accordance with UK GDPR.

6. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate personal data
• Right to erasure — to request deletion of your personal data where we no longer have a lawful basis to retain it
• Right to restriction — to request that we restrict processing of your data in certain circumstances
• Right to portability — to receive your data in a portable format where processing is based on consent or contract
• Right to object — to object to processing based on legitimate interests

To exercise any of these rights, contact us at info@angleseylocksmith.co.uk or call 07553 030134. We will respond within 30 days.

If you are not satisfied with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

7. Cookies & Analytics

Our website uses cookies and similar tracking technologies. For full detail on the cookies we use, what they do and how to control them, please see our Cookie Policy.

In summary, we use:

• Essential cookies — required for the website to function. Cannot be disabled.
• Analytics cookies — to understand how visitors use our site. You can opt out via the cookie banner or your browser settings.
• Marketing cookies — where applicable, for advertising purposes. Can be disabled.

8. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Our website uses HTTPS encryption. Personal data received by phone or form is stored securely and accessed only by Michael.

9. Third-Party Links

Our website contains links to third-party websites, including the AA, RAC, DVLA and Google Maps. We are not responsible for the privacy practices of those sites and encourage you to read their own privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Material changes will be indicated clearly.

11. Contact

For any privacy-related queries, to exercise your rights, or to make a complaint, contact us at: